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Frequently Asked Questions

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Daily Drive

The Daily Drive is a 4, 6 or 8 week subscription of either bible verses or motivational quotes that are sent daily to your recruit, Monday through Friday.

You will receive an email notification each day when your bible verse or motivational quote has been sent along with tracking information provided. If you don’t receive an email confirmation, please let our Customer Happiness Team know so we can look into that for you.

Your Daily Drive will be delivered by the next day Monday through Thursday (if purchased before 12pm EST).

Friday quotes or verses will arrive at the base on Monday as the base mailrooms don’t accept FedEx packages over the weekend.

Your credit card will be charged each week based on the day of the week and time of the day you purchased your subscription.

If you purchased the daily drive on a Tuesday at 2:00 p.m., you should expect to be charged the following week on Tuesday at about that same time. This will continue throughout the length of the subscription you purchased.

You don’t need to cancel your subscription at the end. We will automatically stop charging your card once the subscription has ended.

Yes, you can cancel your subscription at any time. To do so, reach out to our Customer Happiness Team through the Sandboxx app.

Yes, they will see that you were the person who sent the quote/verse.

The Daily Drive will be the printed image sent in an envelope as a letter.

Due to our automated system, you may see that quotes are still being sent out after you've canceled your subscription. It will take no longer than a week to stop seeing quotes being sent to your recruit.

Due to our automated system, you may see that quotes are still being sent out after you've canceled your subscription. It will take no longer than a week to stop seeing quotes being sent to your recruit.

Memories Book

It will take 30 days from your graduation date for your Memories Book to be received. You are expected to receive an email with the tracking information once your book is on its way to you.

No, the only letters and photos that can be included in your Memories Book are the letters and photos that you sent on your account.

Linemark does not currently have the ability to print emojis on the Memories Book so the emojis will not be included on your letters you sent to your recruit within the book.

On Duty & Off Duty

Our "On Duty" and "Off Duty" weekly newsletters are curated from Sandboxx News. Sandboxx News is our media site contains the latest news, entertainment, and motivation from all around the force, dedicated to making a well rounded 21st-century warfighter. Articles are apolitical and authored by veterans, military spouses, and some active duty service members.

The "On Duty" and "Off Duty" are shipped weekly on Wednesdays for an estimated on base arrival on Thursday. 

The “On Duty“ newsletter features a variety of military news and educational reading geared toward a successful military career.

The “Off Duty“ newsletter features current event topics and entertainment related to the military.

No, the "On Duty" and "Off Duty" both contain content that is relevant to all branches.

The "On Duty" Newsletters are approximately two pages and the "Off Duty" Newsletters are approximately three pages. Both contain roughly the same amount of written content; the "Off Duty" version often contains more graphics/photos.

Yes, you will see the tracking information in the same location that you see your sent letters.

*4 Weeks of one Newsletter - $12.00
*8 Weeks of one Newsletter - $20.00

*4 Weeks of both Newsletters - $20.00
*8 Weeks of both Newsletters - $35.00

*This is a one time charge, and is not a recurring/weekly payment.

Yes, you may cancel the newsletters at any time and will receive a partial refund for any weeks not fulfilled.

Sandboxx Cards

Your Sandboxx Card is sent in a traditional Sandboxx Letters envelope.

Once your card has been sent in the mail you will receive a confirmation email with tracking information. 

If the card order has not yet been fulfilled your order can be canceled and refunded. Once cards are fulfilled by our operations team, orders can't be canceled or refunded. 

Sandboxx Plus Subscription

No, your letter tokens will roll over into the following month if you have not yet used them.

No. At this time, the newsletters will automatically be set to "Off Duty". If you would prefer the "On Duty" newsletter you will need to message our Customer Happiness team directly and request that it be changed.

You should see Sandboxx tokens in your account within 12 hours after purchasing. 

Your credit card will be charged each month based on the day of the week and time of the day you purchased your subscription. If you purchased Sandboxx Plus on a Tuesday at 2:00 p.m., you should expect to be charged the following week on Tuesday at about that same time. This will continue throughout the length of the subscription you purchased.

Yes, your subscription will continue to be charged until it has been cancelled.

Yes, you can cancel your subscription at any time.

If you haven't received your personalized promo code, please reach out to our Customer Happiness team for assistance.

Sandboxx Stamps

Sandboxx Stamps, are stamp packs that come in 9, 12, 16, or 20 stamps that you can send to your recruit.

Stamps are sent with next day delivery Monday - Thursday for orders before 3pm EST. You should receive an email notification when your order is sent out with tracking provided as well

Super Saver Combo

You should see Sandboxx tokens in your account within 12 hours after purchasing.